Shipping & COD

Last updated: 14 August 2026

Overview

Here’s exactly how shipping and Cash on Delivery work at Tukoy — dispatch times, delivery windows, and what COD costs. We ship across India from Mumbai, and we keep you updated by email every step of the way.

Where we ship

We ship across India. Every order is dispatched from Mumbai, Maharashtra.

Dispatch and delivery times

• Dispatch: we hand your order over to our courier partner the next business day after you place it.
• Delivery: we use an express shipping service, and your order will typically reach you within 2 to 5 days of dispatch, depending on how far your location is from Mumbai.

Metro cities and locations closer to Mumbai tend to fall toward the shorter end of that window, while remote or far-off locations may take closer to the longer end. Delivery times may also be affected by factors outside our control, such as weather, regional holidays, or courier network delays — if this happens, we’ll keep you informed.

Order tracking

Once your order is dispatched, we’ll email you a tracking ID along with a link to track your shipment directly with our courier partner. We’ll also keep you updated by email as your order moves through key stages — dispatched, out for delivery, and delivered — so you always know where it is.

If you haven’t received your tracking details within 2 days of placing your order, please check your spam folder first, then write to us at connect@tukoy.in with your order number.

Shipping charges

Any applicable shipping charges for your order are calculated and shown clearly at checkout before you complete your purchase, so there are no surprises.

Cash on Delivery (COD)

Cash on Delivery is available on eligible orders across India. If you choose COD as your payment method at checkout, an additional charge of ₹40 applies to your order, added on top of your product total and any shipping charges.

For COD orders, please keep the exact amount ready at the time of delivery for a smoother handover with our delivery partner.

Delivery attempts

Our courier partner will make a reasonable number of delivery attempts to the address provided at checkout. If delivery isn’t successful after these attempts — for example, if no one is available to receive the order — the shipment may be returned to us. In such cases, we’ll reach out to you by email or phone to arrange re-shipping, which may involve an additional shipping charge for a repeat delivery attempt.

Accurate delivery address

Please double-check your shipping address, pin code, and phone number before placing your order. We dispatch orders exactly as entered at checkout, and we’re unable to redirect a shipment once it’s out for delivery. If an order is delayed, misdelivered, or returned to us due to an incorrect or incomplete address provided at checkout, any cost of reshipping will be your responsibility.

If you spot an error in your address shortly after placing your order, email us at connect@tukoy.in right away — we’ll do our best to correct it before dispatch, but we can’t guarantee a change once the order has already been handed to our courier partner.

Packaging

Every order is carefully packed to travel safely across India. If your package arrives visibly damaged or tampered with, please film an unboxing video or take clear photos before opening it further, and refer to our Return & Refund Policy for how to proceed.

Order changes and cancellations

Since we dispatch orders the next business day, there’s only a short window to make changes or cancel. If you need to change or cancel your order, email us at connect@tukoy.in as soon as possible — if it hasn’t been dispatched yet, we’ll action it right away. If it’s already dispatched, please refer to our Return & Refund Policy instead.

Need help?

For any question about shipping, tracking, or Cash on Delivery, write to us at connect@tukoy.in with your order number — we’re happy to help.